Despite the massive changes experienced by many industries this year, some things remain steady. In the world IT service management, that’s certainly the case. In 2020, enterprise service management adoption has continued to grow as it supports corporate back-office digital transformation initiatives. For many years, automating tasks has been helping to reduce the need for human intervention for highly predictable and repeating patterns. However, the recent trend of hyper-automation takes that one step further with a combination of a variety of technologies, like Artificial Intelligence, Robotic Process Automation, and Machine Learning, to automate processes in significantly more impactful ways. Companies who harness hyper-automation will increase speed, productivity and reduce costs through enhancing analytics, offering real-time, continuous intelligence for data-driven decision making. Consequently, IT support will be able to utilise their valuable staff on more complex issues and critical tasks. These enhanced capabilities will only improve both the end-user and customer experience—furthering the value of ITSM altogether.
With technologies like AI and ML increasing in usage, it should come as no surprise that cybercriminals are exploring ways to compromise infrastructure. In recent trends, cybercriminals are integrating AI and machine learning into their malware programs to bypass and infiltrate targeted systems. ITSM Service Management organisations must close gaps in any potential vulnerabilities by leveraging AI-powered protection systems, securing AI training data, training pipelines, and ML models. With new advancements and breakthroughs in ITSM Service Management technology, it is imperative to choose the right solution for your company. To help organizations and leaders select the best vendors and advance their ITSM Service Management initiatives, CIO Applications Europe Magazine’s editorial board has assessed and shortlisted Trading Solution Providers that are at the forefront of providing cutting-edge technology solutions such as synetics GmbH and many more. These companies offer robust products coupled with innovative strategies that are distinctively prominent in the field.
We present to you “Top 10 ITSM Solution Providers in Europe – 2020”.