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  • Ceeview: The True Next-Gen IT Service Management
  • Top 10 ITSM Solution Companies - 2018

    IT or Information Technology is a broad spectrum that hems in an array of technological trends. It allows companies to augment their production volume and that is when Information Technology Service Management (ITSM) Solution Providers come into play. The solution providers manage the overall IT structure and ensure ease of access to the users. The IT team is responsible for end-to-end management of these services; hence they rely on ITSM software for accuracy and reduced costs.

    Information Technology Service Management (ITSM) has been in flow this year. ITSM is mostly governed by the technologies inclusive of DevOps, an expansion of self-service offerings and digital transformation. One of the most prominent trends this year has been the collaboration of traditional ITSM methodologies with DevOps within ITSM’s framework.

    All of the above it is strictly monitored by Information Technology Service Management Solution Providers to frame the policies to suit the need of the client. Organizations usually rely on a pre-defined framework of best practices and standard processes to provide a disciplined approach to ITSM implementation. Implementing ITSM helps to reduce IT costs, improves governance and reduces risks, increases agility for new IT services, increases competitive advantage and brings about an overall improvement in customer satisfaction. It aims at harboring the exchange of ideas and experiences between the users of Internet Technology Service Management structures.

    This edition of CIO Applications Europe brings to you the list of “Top 10 ITSM Solution Providers – 2018”. The list throws light on IT service management solution providers that assist CIO’s maneuver in the right direction while adopting IT services. A distinguished panel of analysts along with CIO Applications Europe’s editorial board has selected the leading ITSM Solution providers in Europe. The companies featured in this edition demonstrate an ability to develop innovative technologies combined with outstanding customer service.

  • Top 10 ITSM Solution Companies - 2018

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Top ITSM Solution Companies

Ceeview

Ceeview

A provider of IT Service Management and Monitoring solutions focusing on multiple aspects of an IT service performance seen from a business and end-user perspective

www.ceeview.com

EASYDESK

EASYDESK

Offers ITSM, ITOM, Mobility, and Security services to organizations across France

www.easydesk.fr

Manag E Nordic AS

Manag E Nordic AS

A Micro Focus (formerly HPE Software) partner that provides SW licenses for on-premise and SaaS as well as consulting and support services for IT Service Management, IT Operations Management, and Big Data and Analytics

managenordic.no

Zendesk

Zendesk

Provides a customer service platform that empowers organizations to improve customer engagement and better understand their customer

www.zendesk.com

ASG Technologies

ASG Technologies

Provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy

BMC Software

BMC Software

Offers solutions for speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe

Cherwell Software

Cherwell Software

Empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units

EasyVista

EasyVista

Provides people-centric user experiences that connect users to a proven ITSM platform for easy service delivery and ubiquity for everyone across the enterprise

KYBERNA

KYBERNA

Develops innovative solutions to increase the efficiency of companies with the help of IT

Samanage

Samanage

Provides a customer service platform that empowers organizations to improve customer engagement and better understand their customer

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