EASYDESK: Reliable and Robust IT Service Management

Adel Swaydan, Co-Founder & CEO

User experience is one of the key elements that help organizations engage with customers and traverse the road to digitalization. However, developing an intuitive UX (User Experience) may pose a significant challenge for IT departments of organizations, while considering the requirements of its customers. Enter EASYDESK, a company that delivers IT service management (ITSM), Mobility, and Security solutions in association with organizations such as Ivanti, efficiently carries out transformation projects around IT asset management (ITAM) and ITSM. Through these services, EASYDESK enables its clients to automate their workflows, gain real-time visibility into IT processes, and improve productivity, thereby allowing them to convert their operational investments into an actionable strategy to boost customer experience. “We help customers respond to user demands, comply with regulations, and secure their infrastructure while reducing coststhroughprocess automation so that the customer’s IT team focuses on valuable issues,” mentions Adel Swaydan, CEO of EASYDESK. The company also offers solutions that provide a seamless integration of various business processes and platforms in a controlled and optimized environment.

As a reliable, robust, and the only platinum level partner of Ivanti, EASYDESK helps its clients manage their IT departments, customize the workflow, and integrate various interdepartmental processes, aligning with their discrete and application-specific requirements.

We help customers to respond to user demands, comply with regulations, and secure the organization while reducing cost via process automation

“Our team focuses on the whole Ivanti solution portfolio and relies more specifically on Ivanti Service Manager—the most affordable, flexible, and complete cloud-optimized ITSM solution available in the market,” says Adel Swaydan. Case in point: clients that are on a lookout for an IT helpdesk or a support ticket solution, or need to perform advanced information technology structured library (ITIL) service management processes can instead utilize Ivanti’s portfolio, thereby scaling and modifying Ivanti solutions according to their requirements themselves. EASYDESK further extends support in implementing these solutions without engaging a client’s technical team. “While our customers rely on Ivanti for ITSM, ITAM, IT operations, endpoint management, and IT Security, they trust us to deliver the expected services and address their necessities,” adds Adel Swaydan. Owing to its privileged partnership with Ivanti, coupled with years of experience in deploying Ivanti’s solutions, EASYDESK has been recognized as the EMEA Services Partner of the Year by the Ivanti Interchange 2018.

EASYDESK’s technical team also offers training as well as customer support services to help its clients leverage the Ivanti solutions in the best manner possible. In each of its engagements, EASYDESK’s team first understands the project at hand and works in tandem with the customers while building a strong relationship with them. “For us, customer satisfaction is one of the most crucial aspects of our business. We are committed to engaging with them to understand their workflow, nurture a cordial relationship with them, and then work toward implementing our solutions,” states Adel Swaydan. With its comprehensive solutions, partnerships, and onboarding processes, EASYDESK delivers a comprehensive range of ITSM solutions to fulfill end-to-end customer needs, right from analysis to agile projects delivery.

Since its inception in 2011, EASYDESK has garnered a vast clientele in France and has partnerships with big IT multinational giants such as Nexthink and BlackBerry that have expertise not only in ITSM but also in IT Operations Management (ITOM), mobility, and security segments. The company is now planning to expand outside of France to address ITSM-related needs of businesses.