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  • ITSM Company: Unlock the Potential of Microsoft-Powered ITSM
  • Top 10 IT Service Management Consulting/Service Companies - 2019

    As the world is transforming rapidly with the emergence of digital technologies, companies are struggling to cope with the changing face of consumer demands. In such a scenario, organizations need to optimize their IT performance to enable their decision-makers with the right data and insights. More firms are aiming to adopt modern IT ecosystem that is driven by the cloud to be responsive to the drastically changing market demands. Along the journey, they are looking for able IT service management (ITSM) partners who can help them with efficient services for maximum ROI on their technology investments. Driven by a pre-defined service-level agreement (SLAs), ITSM consulting/services companies are assisting organizations to remain competitive in the market by meeting the compliance mandates and customer expectations.

    Specifically, ITSM consulting/services companies enable organizations to align modern technologies with business processes for maximum outcomes. Besides, they also play a significant role in keeping risks and security issues at bay, allowing their clients to fully focus on their core business processes. So clients can achieve improved business performance and customer satisfaction. In addition, the industry best practices and high level of customization allow companies to streamline their processes and maintain an effective workflow. Well-defined strategies enable companies to prepare for the future and maintain an edge in the market.

    In this edition of CIO Application Europe, we bring to you top IT service management consulting/ service companies that are at the forefront of enabling digital innovation for the modern business world. We hope the companies mentioned in this edition will help you and your company find the partner for greater business success.

    We bring to you CIO Application Europe’s “Top 10 IT Service Management Consulting/Service Companies - 2019.”

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Top IT Service Management Consulting/Service Companies

ITSM CENTER Ltd

ITSM CENTER Ltd

Through training and certification, consulting, and integration of the service management tools, ITSM CENTER is enabling companies to adapt to changes by bringing in digital transformation based on ITSM. On a mission to ensure that clients reach their strategic goals in an effective and efficient manner, ITSM CENTER focuses on delivering IT service management (ITSM), project management, information security management, digital transformation, agile and other best practices.The company uses ITIL® as basis for the digital transformation journey, and is a one-stop-shop for the same.As an expert in IT and business management trainings, ITSM CENTER has designed its “World-class training” program with simulation games that function as an interactive workshop. Besides meticulous attention to the products and services, ITSM CENTER is equally laser-focused on delivering unprecedented user experience while deploying the services

www.itsm-center.si

ITSM Company

ITSM Company

ITSM Company—a committed Microsoft Partner-offers a unique way of powering ITSM processes based on the Microsoft technology stack through its flagship solution, ITSM360. As a complete and mature ITSM solution powered by Microsoft technology, ITSM360 runs natively in SharePoint and Office 365 environments, which enables customers to enjoy data storage, security, compliance, and process capabilities without making additional purchases. ITSM360 is designed from the ground up to be a flexible solution with built-in scalability and a flexible design to help users customise their IT processes through a variety of integration-friendly option

itsmcompany.net

Lauberg Consulting

Lauberg Consulting

Lauberg Consulting provides IT Service Management (ITSM) consultancy services and expertise to help companies in data governance and service management. Keeping ‘trustworthiness by design’ as its motto, Lauberg Consulting incorporates the attribute to clients’ IT services and helps them in data governance and service management. The company uses concepts from maturity models to assess the maturity of each area in IT service management and create a robust framework for optimal change and foundation for building trustworthiness into new services to achieve expected outcome

laubergconsulting.com

Agineo

Agineo

agineo offers the businesses a complete package for planning, introduction as well as operation of the entire ServiceNow product range. From process consulting and process analysis for mapping business processes on the ServiceNow platform to architectural design and consulting, agineo is the ideal partner for the definition and design of the many requirements. The firm offers support in the implementation of ServiceNow projects across the entire process chain. The company offers services in IT service management, security operations, IT operations management, customer service, personnel management, IT business management, performance analytics, as well as business apps

BOSS Solutions

BOSS Solutions

BOSS is a U.S. Company offering innovative software solutions to meet the requirement of customers in Service Management. The company’s major product lines are BOSS Support Central – IT Service Management (ITSM) On-Premise, BOSSDesk - IT Service Management (ITSM) on the Cloud, and BOSS811 a one call ticket management solution for the damage prevention sector. BOSS has developed a committed customer base through adopting best practices in automating the service management process coupled with a unique commitment to customer support. BOSS offers a range of innovative and cost-effective solutions that assist automate IT Service Management processes for any organization

Frox

Frox

Frox was founded on its willingness to take on full business responsibility. The firm understands this in an economic sense and is here to reduce its customers'​operating costs. Frox will help the businesses with their cost-benefit analysis and guarantee the planned benefits via proper and punctual delivery of services. This is only possible as FROX communication AG integrates all functions – from the initial consultation to the acceptance of a project – under one roof. Frox is a leading provider, both in the voice management systems sector as well as in the optimization of operational processes

ITAlliance Group

ITAlliance Group

Frox was founded on its willingness to take on full business responsibility. The firm understands this in an economic sense and is here to reduce its customers'​operating costs. Frox will help the businesses with their cost-benefit analysis and guarantee the planned benefits via proper and punctual delivery of services. This is only possible as FROX communication AG integrates all functions – from the initial consultation to the acceptance of a project – under one roof. Frox is a leading provider, both in the voice management systems sector as well as in the optimization of operational processes

iTSM Group

iTSM Group

iTSM is one of the leading German and internationally active consulting firms led by 175 employees. The firm has been supporting companies for around 20 years to get fit for the digital future. iTSM simplifies and accelerates its customers' processes and act as a booster for technical innovations. In other words, the firm optimizes the interaction of all impact dimensions of digital transformation to enable its customers and the employees to achieve positive business development. As a socially responsible company, iTSM owes the success of the iTSM Group largely to its employees

mStart

mStart

mStart bases implementation, integration, and support on its vast experience, which came from working with some of the most influential regional business systems. mStart offers its rich experience in standardizing technological processes with an eye on security. The firm provides its customers with a complete service of project delivery – from design and analysis through the development of solutions, installation, and testing to production up to the support and maintenance that ensures flawless operation of functions. mStart provides a solution that will reduce the cost of IT support from a business’ data center, cloud platforms, and increase the firm’s agility, productivity, and customer satisfaction

Solve.it

Solve.it

Solve.It’s mission is to accompany and support its customers as they grow, innovate, and evolve by offering high value-added solutions and services. The firm adopts a flexible, proactive approach characterized by a delivery model that aids the development of highly specialized skills and operational flexibility, allowing the customers to focus on their core business. Solve.It is able to offer IT service management at each stage of its life cycle, ranging from design and implementation right up to the management of the service itself. The company currently works in the manufacturing and financial sectors and offers a broad spectrum of offerings in the design as well as management of IT services

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